FAQ
Find answers to commonly asked questions.
FollowTurk is a digital marketplace for gift cards, game accounts, digital codes, in-game currency, Discord Nitro, and gaming-related digital products with instant delivery and 24/7 support.
Click on the "Register" button at the top right corner. Fill in your details (Name, Email, Password) and confirm your email address.
Yes, we use advanced SSL encryption and never share your personal data with third parties. We do not store your credit card information.
Click "Login" and then "Forgot Password". Enter your email address to receive a password reset link.
Yes, you need to create an account to place orders, track their status, and access support.
Yes, we offer API for resellers. Check our API documentation page.
Go to "Add Funds", choose your payment method (Card, Crypto, etc.), enter the amount, and pay. Balance is added instantly.
We accept Credit/Debit Cards (Visa, MasterCard), Crypto (USDT, BTC, ETH), and local payment methods depending on your country.
Yes, the minimum deposit amount depends on the payment method. Typically it is around $5 or equivalent.
We generally do not refund balance unless there is a system error. Balance can be used to purchase any service on our site.
Check your card details and limit. If the issue persists, try a different method or contact your bank. You can also open a support ticket.
Yes, we support BTC, ETH, USDT and more.
Most orders start instantly or within 10-15 minutes. Some services may take longer depending on server load.
Go to "Order History" to see the status of all your orders live.
"Partial" means the system delivered some quantity but couldn't finish. You are automatically refunded for the undelivered portion.
Once an order is "Processing" or "In Progress", it usually cannot be canceled. If it is "Pending" for a long time, contact support.
Contact our support team with your order number. We will review digital code, gift card, game account, Discord Nitro, Valorant, LoL, Minecraft, Roblox or other digital product issues as quickly as possible.
Orders may pend due to high server load or system updates. Usually, they start shortly. If it takes >24h, open a ticket.
Yes, for large orders please contact support for special rates.
Yes, our services are designed to be safe and use high-quality accounts to minimize risk.
You can open a Support Ticket from your dashboard, use the WhatsApp button, or email us directly.
Our automated system works 24/7. Our support team is available 09:00 - 24:00 (GMT+3) every day.
We usually reply within 0-2 hours during working hours.
For standard gift cards, digital codes and top-up products, we do not need your password. If a specific game account product requires account access or delivery instructions, follow only the instructions shown on the product or order page. Never share unnecessary personal information.
You can find invoices in Account > Transactions page.
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